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Your safety is our top priority
When you or your family member is a patient at New Ulm Medical Center, you want
to be sure you receive the best and safest care possible. Our hospital and health
care professionals are committed to providing the best care for you and your
family. We ask you and your families join us to make sure that our care meets
your needs and encourage you to let us know when it does not.
New Ulm Medical Center's history of making safety central to our philosophy is confirmed by recognition such as achievement of the first Minnesota Occupational Safety and Health Administration (OSHA) "MNStar" award ever presented to a hospital/clinic in Minnesota.
To make your health care visit safe we have many steps in place. The following
are a few of the countless steps our hospital is taking to assure you receive
reliable care:
- Your safety is central to every aspect within our hospital. It is the top
priority at all levels of our organization including management, physicians,
and staff.
- We have safety committees in place to evaluate any safety concern brought
up by staff, patients, or family members. The committees review each safety
aspect and develops steps to make our hospital a safe place to receive your
care.
- All physicians and nurses at our hospital are board licensed and participate
in continuing education.
- For medication safety, we double-check to make sure you receive the right
medication, right dose, with the right method at the right time. We encourage
you to speak up if you have any questions about your medication.
- We recommend you to have a family member or friend with you during your
health care visits. They can provide comfort, support, and can also help ask
questions.
- We encourage you to ask questions and takes notes.
Communication
One of New Ulm Medical Center's goals is to encourage and support open and honest
communication with you, your family, and your health care team.
- We encourage you, your family, and staff to speak up if there is a safety
concern.
- It is our policy to be open and honest with you and your family by informing
you of the potential results of your care, including unexpected results.
- We encourage you to designate a family spokesperson to help communication
with your family and the health care team.
- We encourage you to complete a satisfaction survey. We survey our patients
to learn about their hospital stay experience. We review these surveys and
make changes as a result of your comments.
- We welcome the opportunity to discuss the care you receive. If you have
comments, questions, or concerns, please contact us.
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