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Technical Questions & Answers

Thank you for your interest in Allina Hospitals and Clinics. If you are encountering difficulties while using our website, please review the following items.

Question:

After clicking on the External applicants link on the Careers page, the system takes me right back to the Careers page again. What should I do?

Answer:

1. Delete your temporary internet files (cache) using the following instructions.
2. Delete your internet files and cookies after logging into the internet.

For Internet Explorer 7.x:

1. Select Tools, and select Internet Options.
2. Under Browsing History, select Delete.
3. Select Delete Files. Click Yes.
4. Select Delete Cookies. Click Yes.
5. Select Delete History. Click Yes.
6. Click Close to close Delete Browsing History dialog box.
7. Click OK.

For Internet Explorer 6.0:

1. Select Tools, and select Internet Options.
2. Select Delete Cookies. Click OK.
3. Select Delete Files. Click OK.
4. Select Clear History. Click OK.
5. Click OK.

For Netscape 7.0 and above:

1. Select Edit, and select Preferences.
2. Select Advanced.
3. Select Cache.
4. Select the Clear Memory Cache button.
5. Select the Clear Disk Cache button.
6. Click OK.

For Safari:

1. Select History, then Clear History.

For Mozilla Firefox:

1. Select Tools, and select Options.
2. Select Privacy icon.
3. Select Settings in Private Data section.
4. Verify that Cache is checked on the Clear Private Data page. Click OK.
5. Select Clear Now in the Private Data section.
6. Click OK.
7. Log out of all browser sessions.
8. Reboot your PC.
9. Log into the internet again.
10. Log into www.allina.com.
11. Select Careers (in the upper area of the page).
12. Select External applicants in the Apply Now circle.

Question: I am not able to view any secure pages on the website. What should I do?

Answer: You will not be able to access any secured pages if you set your privacy setting to Block All Cookies. The following settings should enable you to accept cookies and access our secure pages.

For Internet Explorer 6.0:

1. Select Tools, and then select Internet Options.
2. Select the Privacy tab.
3. Select the Advanced button.
4. Check the ‘Override automatic cookie handling’ option. Then under First-party cookies and Third-party cookies, select Accept.
5. Check the ‘Always allows session cookies’ option.
6. Click OK on the Advanced Privacy Settings page.
7. Click OK on the Internet Options page.

For Internet Explorer 7.x (temporarily disable the built-in phishing filter using the following steps):

1. Open IE 7.
2. Click Tools, select Phishing Filter, and then select Turn Off Automatic Website Checking.
3. Go to the Website and try again.
4. Caution: With the phishing filter off you must know and trust the website that you are trying to view. Do not enter any personal information into a Web form unless you can verify the site is reputable.
5. After you have visited the site, re-enable the phishing filter.
6. If you are using a different browser, look for similar instructions on your pc’s Help Menu.

I receive an error message that “Page cannot be displayed”.

You may receive this message because of the settings on your personal computer. The following settings should enable the page to display.

1. Select Tools, and then Internet Options.
2. Select the Advanced tab.
3. In the Security section, review to make sure the following are checked:

1. PCT 1.0 (Only for Internet Explorer 5.0 and 5.5, not in 6.0)

2. Use TLS 1.0 (Only for Internet Explorer 5.5 and 6.0)

3. Use SSL 2.0

4. Use SSL 3.0

4.Click OK.

5.Shut down and restart your personal computer before signing on to www.allina.com again.

Question: I am not able to access some Allina pages.

Answer: You will not be able to access our site if you set Allina as a restricted site, however, adding Allina.com as a trusted site will always enable you to access our site. The following settings will ensure that you will not be denied access to our job posting pages.

1. Select Tools, and then select Internet Options.
2. Select the Security tab.
3. Select Trusted sites and then click on the Sites button.
4. Type http://*.allina.com into the Web sites: field and click on the Add button.
5. Select Restricted sites and then click on the Sites button.
6. If allina.com (or any variation) appears in the Web sites: field, highlight the address and then click on the Remove button.
7. Click OK.

Question: I am not able to see any pop-ups that appear prior to being timed out.

Answer: Pop-up blockers may prevent you from opening windows in the Careers site. We suggest you either disable pop-up blockers or allow pop-ups from our Web site before you access our Careers site. Most Pop-Up Blockers will install themselves either within the browser toolbar, or within the Windows Taskbar along the bottom right corner.

The following settings will disable your pop-up blocker for Internet Explorer 6.0:

1. Select Tools and then Pop-up Blocker.
2. Select Turn Off Pop-up Blocker.
3. Select the Advanced tab.
4. After you have completed your application on our site, go back in and turn the pop-up blocker on again.

The following settings will allow pop-ups from our web site:

1. Select Tools and then Pop-up Blocker.
2. Select Pop-up Blocker Settings.
3. Enter *.allina.com in the Address of Web site to allow and click Add.
4. Click Close.

Question: I am having problems accessing the Allina Careers website using AOL.

Answer: If you use AOL and are having difficulty applying on our website, it may be because our online application is not compatible with the AOL-supplied web browser. You may still apply for jobs by connecting using AOL, but applying using Internet Explorer.

1. Connect to the internet using AOL as normal.
2. Minimize the AOL browser using the button in the upper-right corner of the window.
3. Connect to the internet using AOL as normal.
4. Open Internet Explorer, and go to http://www.allina.com.
5. Apply as normal.

Question:I am having trouble accessing the Careers or Job Search pages on the Allina Website.

Answer:You may be having trouble accessing our Job Search page because your Date, Time, or Time zone is incorrect. This is especially true shortly after daylight savings time changes.

1. Review the date, time and time zone on your computer to ensure they are accurate by double-clicking the time in the lower right-hand corner of your monitor. When the Date and Time Properties box opens, verify that the date and time are correct.
2. Under the ‘Time Zone’ tab, ensure that the ‘Automatically adjust clock for daylight savings changes’ box is checked.



Question: I do not receive e-mails telling me that I have successfully applied for jobs at Allina or what the new password I requested is.

Answer:You may need to add Allina.com to your Safe Sender’s List.

1. Before you register with your User Name and Password, please add “@allina.com” as a safe domain to your safe sender’s list for incoming email.
2. You may also need to check your “Bulk” or “Junk” folder for previously-sent e-mails from Allina.com. Some e-mail providers incorrectly flag some e-mail as either “Bulk” or “Junk”.
Restart your computer
1. We suggest that, after following these steps, you clear out your Temporary Internet Files (cache) again and then restart your computer before attempting to sign on to view your account information or apply for a job.

General Information

Internet Service Provider:

1. Use a high-speed Internet service (cable, DSL or a secure wireless connection) to access and use Allina’s Careers website.
2. You can use our Careers site with a dial-up account, however, you may encounter technical difficulties, including system timeouts.



Operating systems and supported browsers:

1. Operating systems that support our Careers site include:

2. Windows 98 or higher

3. MAC OS9X or higher

4. Most standard browsers work with our Careers site, including:

6. Netscape 7.0 or higher

7. Mozilla Firefox 2+

8. Apple Safari 1.2 or higher

Timeouts:

1. You will be timed out (your session will expire) after 30 minutes of not clicking on a Save, Submit or Continue button.
2. If you are timed out, you will lose all the data you have entered.

System Availability:

1. Our Careers website is available 24 hours a day/7 days a week
.



Security concerns

1. Your information is password-protected so you can safely sign on and use our Careers site. If you are using a public computer, be sure to sign off when you are done.